Streamlining MAC Requests Across Your Portfolio

Move, add, change requests shouldn't take weeks. Here's how to build MAC processes that actually work across a multi-location portfolio.

Move, Add, Change (MAC) work is the ongoing maintenance reality for any multi-location enterprise. Employees relocate, departments reorganize, equipment gets upgraded. Each change requires some level of infrastructure work—from simple jack relocations to complete floor reconfigurations.

For IT and facilities teams, MAC work is often frustrating: requests come in sporadically, scopes vary widely, and finding available contractors for small jobs can be as time-consuming as managing large projects. Building an efficient MAC process saves time, reduces costs, and improves service levels to your internal customers.

Why MAC Work Is Challenging

MAC requests are inherently unpredictable. You can't schedule them months in advance because you don't know when an employee will transfer or when a team will need to expand. Yet each request needs prompt attention because someone is waiting for a working connection or a relocated jack.

Most low voltage contractors optimize for project work—large installations with defined scopes and schedules. Small MAC jobs get deprioritized or priced with significant minimums that make simple changes expensive.

Creating an Efficient Process

Effective MAC management requires clear request processes, defined service levels, and a contractor relationship that accommodates variable workloads. Many organizations create tiered service levels: emergency work completed within hours, standard requests within days, and planned changes scheduled in advance at lower rates.

Documentation matters too. Maintaining accurate as-built records means technicians arrive knowing what infrastructure exists, rather than spending billable hours figuring out where cables run.

Typical MAC Work

Common MAC tasks include data drop additions and relocations, access control credential changes and reader additions, camera repositioning, and conference room AV updates. Each has different complexity and urgency levels, which is why tiered service models work well.

The National Partner Advantage

For multi-location enterprises, MAC work multiplies: you're handling requests across dozens or hundreds of sites. A national low voltage contractor can provide consistent MAC service across all locations—same request process, same service levels, same pricing—regardless of where the work happens. One vendor relationship handles your entire MAC portfolio instead of coordinating with regional contractors in every market.

The MAC Problem

In many organizations, MAC requests get lost in email chains, require multiple approvals, and take 2-4 weeks to complete simple tasks. This creates frustration and workarounds that compromise infrastructure quality.

Building an Efficient Process

• Single intake: One portal or email address for all requests
• Standard scoping: Pre-defined pricing for common tasks
• Streamlined approval: Auto-approve requests under a threshold
• Scheduled execution: Regular service days at each location

Common MAC Tasks

Working with a National Partner

A national workplace technology contractor can provide master service agreement pricing for MAC work, eliminating the need to quote every small job. This accelerates execution and reduces administrative overhead.